Customer Service Manager

Management of customer service teams and practices in order to maintain good customer relations

Customer Service Manager

Customer Service Manager

Roles and responsibilities

As a customer service manager, you could work for companies in most industry sectors as well as in federal and state and territory government departments. The large mix of industries employing customer service managers, and the importance of customer service to sales and customer satisfaction, contributes to strong demand and projected employment growth for this occupation.

Customer service managers

  • manage customer services staff
  • make sure they are motivated and have the knowledge and skills needed to perform effectively develop and review customer relations policies, programs and procedures plan
  • put into place and manage after-sales services
  • continually improve those services
  • talk to other managers within other organisational units
  • service agents and customers to identify and respond to issues and expectations make sure that the organisation complies with established product
  • service quality standards
  • distribute promotional and service publications to service agents and customers.

Source: myFuture

As a customer service manager, you could work for companies in most industry sectors as well as in federal and state and territory government departments. The large mix of industries employing customer service managers, and the importance of customer service to sales and customer satisfaction, contributes to strong demand and projected employment growth for this occupation.

Customer service managers

  • manage customer services staff
  • make sure they are motivated and have the knowledge and skills needed to perform effectively develop and review customer relations policies, programs and procedures plan
  • put into place and manage after-sales services
  • continually improve those services
  • talk to other managers within other organisational units
  • service agents and customers to identify and respond to issues and expectations make sure that the organisation complies with established product
  • service quality standards
  • distribute promotional and service publications to service agents and customers.

Source: myFuture

Postgraduate Courses To Become

Customer Service Manager

Course work courses to pursue this career
Postgraduate study is not necessarily required for this occupation, but may be helpful for career advancement.

Relevant postgraduate courses include: